Return & Refund Policy

Returns & Exchanges Policy

Hi Sleigh Babe

At Sleigh Strands, we are committed to delivering wigs that meet our quality and styling standards. Due to the nature of our products, please read our return policy carefully before placing an order.

Eligibility for Returns

For hygiene and quality reasons, we only accept returns under the following conditions:

The wig must be unused and unworn

Wig tag must remain attached to the hair

Lace must be uncut and intact

Wig must remain in its original condition and packaging

Return request must be made within 48 hours of delivery

Exchanges Only (No Refunds)

We currently offer exchanges only, no refunds.

Eligible items can be exchanged for:

Another style

or store credit

Items Not Eligible for Return

We do not accept returns if:

The wig has been worn, styled, or altered

Lace has been cut or tampered with

The product has been damaged after delivery

The return request is made after 48 hours

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear photos/videos.

We will resolve this as quickly as possible.

Final Note

We truly want you to love your purchase and feel confident in your choice. If you have any questions before ordering, feel free to reach out – we're always happy to help.

Thank you for choosing Sleigh Strands

Here's to sleighing your strands.